Overview
Our refund and returns policy lasts 7 days after the order was delivered to the campus. If 7 days have passed since the items have been delivered, we can no longer offer you a full refund.
To be eligible for a payment refund, you must email sales@advertising-matters.com with a picture of the defective or damaged item.
To complete your return, we will need your order number, product item, quantity/size(s) in the email along with the image of the defective or damaged item.
Please do not return or ship your purchase back to the manufacturer.
Refunds
All custom orders are final.
If the item received is defective or damaged, please email sales@advertising-matters.com with a picture of the defective or damaged item. Please also include your order number, product item, quantity/size(s) in the email. If the item is deemed to be defective or damaged, a payment refund will be distributed back to the original form of payment. No exchanges will be allowed.
* Refunds will only be allowed up to 7 business days after the order was delivered. No refunds will be allowed after 7 business days of the expected delivery date.
For any further questions or concerns please call us at 817-244-0762 (8am-4pm CT, Monday through Friday) or email sales@advertising-matters.com.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@advertising-matters.com.
Exchanges
All custom orders are final. No exchanges will be allowed.
If the item received is defective or damaged, please email sales@advertising-matters.com with a picture of the defective or damaged item. Please also include your order number, product item, quantity/size(s) in the email. If the item is deemed to be defective or damaged, a payment refund will be distributed back to the original form of payment.
* Refunds will only be allowed up to 7 business days after the order was delivered. No refunds will be allowed after 7 business days of the expected delivery date.
For any further questions or concerns please call us at 817-244-0762 (8am-4pm CT, Monday through Friday) or email sales@advertising-matters.com.
Shipping returns
Items for orders that have been successfully refunded need to be returned to Deandrea Brockington, Business Clerk at IDEA Southeast campus.
Need help?
For any further questions or concerns please call us at 817-244-0762 (8am-4pm CT, Monday through Friday) or email sales@advertising-matters.com.
